Refund policy
Updated: September 24, 2026
14-day guarantee
If Morfile Pro isn’t right for you, write to us within 14 days of purchase: we refund you in full, no questions asked. This applies to the 24-hour pass as well as to lifetime access.
How to request a refund
- Write to support [at] morfile [dot] com from the address used for the purchase, or mention it in your message.
- Include your licence key or the order number shown on Paddle’s receipt.
You can also use the link on the receipt sent by Paddle, or paddle.net.
Timing
The refund is made by Paddle, to the payment method used for the purchase. It usually shows within 5 to 10 business days, depending on your bank.
After the refund
The licence key is deactivated: it can no longer be activated on a new device.
After 14 days
Write to us anyway if you have a technical problem: we will look for a solution with you.